What healthcare can learn from the Cheesecake Factory

If you have visited the USA chances are you have visited the Cheesecake Factory. I have and I have to say it was a great experience. However I never thought it would be used as an example for healthcare. The food was tasty and voluminous., and for those of you who knows me, that is a compliment. So when a recent edition of The New Yorker published an article by one of my favourite healthcare writers Atul Gawande titled “Big Med” looking at what healthcare can learn from the various chain restaurants in the USA, and I was very interested to read it.
Dr Gawande uses the experience of a Cheesecake Factory employee with the health care system to ask the question, why can’t we learn from world’s best practice in healthcare?
Why can the Cheesecake Factory provide consistently high quality outcomes in the way of food cost effectively whilst hospitals struggle to provide consistent quality services?
The answer lies in balancing standardisation and flexibility, and providing people with the right tools to enable them to access standardised protocols whilst making sure they have the requisite knowledge to make optimal decisions.

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2 Responses to “What healthcare can learn from the Cheesecake Factory”

  1. Brett Wagner Says:

    We all know to wish to have one’s cake and eat it too or simply have one’s cake and eat it, is to want more than one can handle or deserve…”Why can the Cheesecake Factory provide food cost effectively?” . With an average price of $47.00 USD per cheesecake I’m not really sure it’s cost effective or if the general public could even afford it? Exactly who are the diners at The Cheesecake Factory anyway? (Healthcare professionals?) Darn fine cake I must say! and now you can order online now too: online: http://shop.thecheesecakefactory.com/order/category/cheesecakes.html#identifier=1345272128653 Wonder if they can deliver to Australia yet? Yummmy

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